About
I am a seasoned product leader with 11 years of experience driving growth, adoption, and profitability across the Fintech, SaaS, and Mobility sectors. I prioritize trust and reliability in my products, relying heavily on structured frameworks, clear PRDs, and testing demand through MVPs to reduce risk. I enjoy building AI-driven tools that streamline processes and elevate customer satisfaction. My approach to product strategy is direct and focused on solving real user friction while scaling platforms efficiently.
Experience
NiumGlobal payments platform enabling money movement across borders.
Director of Product Management Promotion
- Lead the product development of the SME and Enterprise vertical, focusing on profitability, global expansion, and customer experience.
- Delivered 10x revenue growth for the Nium Enterprise portal by resolving long-standing bugs and critical friction points.
- Achieved 38% YoY SME revenue growth by streamlining complex product workflows and implementing cross-functional feedback loops.
- Launched SME corporate cards in Singapore to address top customer demand, significantly increasing average wallet balances.
- Built and scaled transaction monitoring systems across SME pay-ins to ensure legitimate funds and mitigate fraud risk.
- Constructed an AI-backed workflow to automate partner switching, using NLP and predictive modeling to reroute payments in real time.
Principal Product Manager
- Led the enhancement of customer experience for the Instarem App, amaze Travel card, and the SME portal.
- Elevated the App Store rating from 3.8 to 4.2 and the Play Store rating from 4.2 to 4.4 by implementing rigorous bug identification processes.
- Reduced the remittance user contact rate from 16% to roughly 10% through the development of a predictive payout time model and Zendesk automations.
- Increased amaze card profitability by 40% by reducing domestic expenditure through a new fee structure and implementing Apple Pay integrations.
Lecturer, Product Management
MAGES Institute of ExcellencePrivate education institution providing creative technology courses.
- Taught core Product Management concepts, including product lifecycle, roadmap planning, user research, and feature prioritization.
- Conducted over 180+ hours of live sessions for graduates and professionals with a 4.3 out of 5 satisfaction rating.
Senior Product Manager
ZendeskCustomer service software and sales CRM platform.
- Led contributions within the global product team for launching and scaling the Agent Workspace initiative.
- Increased Agent Workspace adoption by 7% with the development of Auto Translation for all channels.
- Enabled user feedback by integrating CSAT collection within messaging and social channels.
- Improved platform adoption by an additional 4% by implementing the Agent Invitations feature.
Senior Product Manager
GrabSuperapp providing ride-hailing, food delivery, and digital payments.
- Improved the profitability of GrabFood by roughly 5% through the introduction of a Small Order fee and a Platform fee across 6 countries.
- Conducted user research in price-sensitive geographies to define the narrative and placement of the new fees.
- Launched and scaled the GrabWheels eScooter sharing service across three countries in SEA.
- Reduced stray scooters by 70% through user incentives and parking improvements, achieving a 4.8 iOS rating.
Product Manager
ZoomcarSelf-drive car rental company operating in emerging markets.
- Launched PEDL, India's first IoT-enabled dock-less cycle sharing system, overseeing cross-functional coordination with tech, operations, and marketing.
- Developed the Supermiler's Club loyalty program, doubling transaction rates for loyal users by providing reward points and exclusive benefits.
- Implemented one-way rentals across 32 inter-city routes in India and devised an optimal inventory rebalancing solution.
Graduate Trainee
Sterling Oil Exploration Co. Ltd.Energy company engaged in exploration and production.
- Assessed probable geographies for exploration of Oil within Africa for block acquisition and expansion of operations.
- Represented company management for networking and liaison at NNPC and Petroleum Directorate (DPR) for various operational approvals.
Education
Indian Institute of Technology, Kharagpur
Integrated M.Sc. Applied Geology
GPA: 8.04 out of 10